DickiesStore & Collect+ : Free Returns Minus the Hassle




Although the frequency of online shopping is ever-increasing, for many people there is still an air of scepticism regarding the practice. This is largely due to the fact that it is very difficult and often impossible to return an item, whether it be because of a size issue or some other factor. At DickiesStore we pride ourselves on offering a wide and accurate enough size range to accommodate your needs, but we want to ensure that our customer is completely happy with their purchase.

To make the purchasing process as pleasurable for you as possible, we are now putting into place a completely free returns service in partnership with Collect+. This will include both exchanges and refunds. So the only issue you need to worry about is which products you wish to purchase from our extensive range.



Collect+ use a network of over 5,000 local corner shops, which will be open from early ‘til late and often 7 days a week. This allows you to drop off your DickiesStore return at a time and place that suits you.  This service is not only convenient – It is absolutely free to all our customers. The only Collect+ restriction is on the size and weight of the parcel. These restrictions are a very generous; 56 x 45 x 25cm and 10kg in weight.



You’re probably expecting the dreaded size 6 font fine print paragraph at the bottom of this page, but in fact this process is incredibly simple and designed specifically with you – the customer – in mind.


It is all incredibly easy.

  1. Fill out the returns information as instructed on the delivery note.
  2. Attach the provided collect+ label  onto your resealable bag ensuring the completed Returns Note is inside. Then take your package to your local or most convenient Collect+ participating store. This store can be the one nearest your home, your work or any other location that suits you best.


The package can take up to 5 days to arrive within our returns department. We action all returns on a same day service, so you can be sure your refund or exchange request will be processed here without any delay.

For your nearest Collect+ store just click here or text COLLECT and your postcode to 84555 (network charges may apply). For full terms and conditions and more help via our Customer Services Team regarding refunds and exchanges please click here.


*If you prefer not to use Collect+ and would like to use your own chosen courier service this is of course still possible. You may use any method that works best for you, but you should be aware using other methods for returns are at your own cost and risk. Therefore we would recommend obtaining proof of postage for any returns outside of the Collect+ service provided by DickiesStore.


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