Frequently Asked Questions | DickiesStore

What happens if I need to return an item?

Click to view the DickiesStore returns section.

When will I get my order?

All orders are despatched on the day of order (up to 8pm weekdays, or the next working day after this time, weekends & English bank holidays). You can choose the best delivery option for your needs within the basket, with various delivery options available.

Current stock information is available at all times on product pages. We will email you when your order has been despatched with your unique courier tracking number. Further information regarding our courier service can be viewed on our delivery page. *Northern Scotland, Scottish Highlands, Jersey, Guernsey, N.Ireland and Ireland may take an additional couple of days due to location.

What if there is a problem with my order?

If there has been a problem with your order we want to fix the issue for you. Please contact our Customer Service Team, who will be on hand to help however required.

How secure are my card details?
DickiesStore do not hold or store any of your card information when you order online with us. This ensures a completely safe and secure online shopping experience. We always strive to keep up to date with the latest technology and security protocols. You will see a green padlock in your browser bar when you go the Checkout page, confirming your safety and security.
What payment methods do you accept?

You can pay online using either PayPal or your credit/debit card. We accept all types of personal and business debit and credit cards from Visa, MasterCard and American Express, as well as other cards such as Maestro, Electron, Solo, Switch and Delta.

Businesses can also apply for a credit account. If you would like to pay by bank transfer or cheque please contact us.

I cannot find a product from your catalogue on your web site. Why?

We display the full Dickies workwear catalogue. If a product is unavailable for any reason we will temporarily remove the item from sale. This may be because the product is out of stock, has been discontinued or has a launch date later in the year. If you cannot find the product you require, please contact our Customer Service Team who will investigate why the product is not available.

How do I add my logo to my order?

Personalised orders cannot be processed online. For any order where a logo is to be applied a personal quotation will be provided to yourself. Please see our embroidery page for more information.

How are discounts applied & calculated?

All discounts are calculated on an item line basis to comply with HMRC recommendations regarding the calculation of VAT. All calculations will be rounded either up or down to the nearest penny per item line. This ensures all VAT calculations are exact.