What happens if I need to return an item?
Click here to view the DickiesStore returns
When will I get my order?
The majority of orders are available for next working day delivery (up to 3pm weekdays). Some orders will take a little longer, but our maximum delivery period is three working days*. Current stock information is available at all times on product pages. We will email you when your order has been despatched with your unique courier tracking number. Further information regarding our courier service can be viewed on our delivery
page. *Scottish Highlands, Jersey, Guernsey, N.Ireland and Ireland may take an additional day due to location.
What if there is a problem with my order?
If there has been a problem with your order we want to fix the issue for you. Please contact our Customer Service Team
, who will be on hand to help however required.
How secure are my card details?
We always strive to keep up to date with the latest technology and security protocols. You will see a green padlock in your browser bar when you go the Checkout page, confirming your safety and security.
DickiesStore do not directly hold or store any of your card information when you order online with us. If you choose to have your card details stored they are held by SagePay, our card payment provider, securely and safely. This ensures a completely safe and secure online shopping experience.
What payment methods do you accept?
You can pay online using PayPal, Google Checkout or your credit/debit card. We accept all types of personal and business debit and credit cards from Visa, MasterCard and American Express, as well as other cards such as Maestro, Electron, Solo, Switch and Delta.
Businesses can also apply for a credit account. If you would like to pay by bank transfer or cheque please contact us.
I cannot find a product from your catalogue on your web site. Why?
We display the full Dickies workwear catalogue. If a product is unavailable for any reason we will temporarily remove the item from sale. This may be because the product is out of stock, has been discontinued or has a launch date later in the year. If you cannot find the product you require, please contact our Customer Service Team
who will investigate why the product is not available.
I'm buying for a Christmas gift. Does this affect anything?
We want you to be completely confident in your purchase from us. Therefore for all orders placed during December we extend our returns allowance to the end of the following January. This gives plenty of time for you to return any unwanted gifts. If you require a new Collect+ label (these are valid for 30 days only) please contact our Customer Service Team
with your order reference. We will happily create a new label for you. Please note that any refund can only be made via the original payment method.
How do I add my logo to my order?
Personalised orders cannot be processed online. For any order where a logo is to be applied a personal quotation will be provided to yourself. Please see our embroidery
page for more information.