Frequently Asked Questions | DickiesStore
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All orders are despatched on the day of order (up to 8pm weekdays, or the next working day after this time, weekends & English bank holidays). You can choose the best delivery option for your needs within the basket, with various delivery options available.
Current stock information is available at all times on product pages. We will email you when your order has been despatched with your unique courier tracking number. Further information regarding our courier service can be viewed on our delivery page. *Northern Scotland, Scottish Highlands, Jersey, Guernsey, N.Ireland and Ireland may take an additional couple of days due to location.
If there has been a problem with your order we want to fix the issue for you. Please contact our Customer Service Team, who will be on hand to help however required.
You can pay online using either PayPal or your credit/debit card. We accept all types of personal and business debit and credit cards from Visa, MasterCard and American Express, as well as other cards such as Maestro, Electron, Solo, Switch and Delta.
We display the full Dickies workwear catalogue. If a product is unavailable for any reason we will temporarily remove the item from sale. This may be because the product is out of stock, has been discontinued or has a launch date later in the year. If you cannot find the product you require, please contact our Customer Service Team who will investigate why the product is not available.
Personalised orders cannot be processed online. For any order where a logo is to be applied a personal quotation will be provided to yourself. Please see our embroidery page for more information.
All discounts are calculated on an item line basis to comply with HMRC recommendations regarding the calculation of VAT. All calculations will be rounded either up or down to the nearest penny per item line. This ensures all VAT calculations are exact.